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Originalis offers a quality you can be proud of
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Reach out for any order queries or deliveries
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To access Originalis prices, please open your account with our partner RxSource today.
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To get a full overview of the products that we can support you with, please request our full product portfolio here.
FAQs
- Orders received before 5pm will be delivered by close of business next day.
- Due to the sensitive nature of cold chain product, and our commitment to guaranteeing product integrity and patient safety at all times, it is not possible to ship cold chain items over the weekend, therefore any orders received after 5pm on a Thursday will be delivered the following Tuesday (Wednesday of bank holiday weekends). To ensure patient supply, we recommend all orders for cold chain product are received before 5pm on Thursdays.
- If you are in urgent need of a product please contact originalis@rxsource.com and we will do our best to find a solution.
- Yes, we encourage our customers to request new products. Originalis is currently sourcing products from 14 markets across Europe, and we are keen to expand our product offering in the Irish market. We can often source products not currently available, please contact gary.kelly@originalis.ie and we will investigate for you.
- To place an order for GMS product, you must set up an account. You can do so by completing the account form and submitting.
- All accounts must be set up for DD payment. The DD form is at the end of the account form.
- Payment for goods is taken in the month proceeding order month, so for example, if you order on 1st May, payment will be taken by DD on 30th June. If you order strategically you can avail of 60 days credit.
- Once your account is approved, you will be issued with an account number.
- You can then email originalis@rxsource.com with your order, which will be confirmed by returned.
- Thankfully, this does not happen too often, but should you receive a product not ordered please contact originalis@rxsource.com and we will rectify as a matter of urgency.
- All High-Tech Hub products must be ordered through the HSE High Tech Hub
- Once received, our team will add a note to each order accepted detailing expected delivery date
- If you need something urgently or need to check stock please contact originalis@rxsource.com
- High-Tech Non Hub products can be ordered by emailing originalis@rxsource.com
- All High-Tech Hub and Non-Hub products are invoiced to HSE directly, and delivered to you as per our next day delivery schedule
- If you are concerned about your delivery please contact originalis@rxsource.com
- Originalis is a daughter company of the Abacus Medicine Group.
- Abacus Medicine is one of Europes largest parallel import companies.
- RxSource is the distributor and partner of Originalis.
+353(01)4373167: Mon – Fri 8am-4pm
+353 1 963 1100: Mon -Fri 9am -5pm
RxSource – Distributor / Partner
F.A.Q's
- Deliveries?
- Cut off times for next day delivery is 5pm.
- We do not do same day deliveries.
- We deliver cold chain products in a recyclable temperature controlled Box.
- No same day delivery services available.
- Can we request new products?
- Yes, we encourage our customers to request products. Originalis has the ability to trade in 14 markets across Europe and are more than willing to help source products where we can.
- How do I set up an account or place an order?
- Account can be set up here. Account set up form
- Orders can be placed once your account number has been sent out to you by emailing sales@originalis.ie
- I received an incorrect product. What do I do?
- Originalis have processes in place to prevent this but if it does ever happen please contact our team and we will rectify any issues.
- Orders / Requests:
- Any orders sent through will be processed up until 5pm. Orders received before 5pm will be processed for next day delivery.
- High techs products are usually ordered either through the High-tech Hub or directly. This depends on the product.
- Please contact us for further information on how to order and we can confidently guide you or view these guides from the HSE.
- My Order is late:
- Although we do our best to make sure orders arrive on time, on occasion a delivery could be slightly delayed.
- Who are Originalis?
- Originalis are a daughter company of the Abacus Medicine Group.
- Abacus medicine is the parent company
- RxSource is the distributor and partner.
